Black Owned Customer Service Platform Chatdesk Raises $7 Million to Support E-commerce Brands

Chatdesk is a Black-owned customer service platform that helps companies deliver better customer service with messaging and analytics.

Founded in 2018 by Andrew Olaleye and Aneto Okonkwo, Chatdesk aims to bridge the gap between customers and companies.

While most people believe that Artificial Intelligence will eventually replace jobs that are done by people today, Chatdesk helps create job opportunities for the “Superfans” of eCommerce brands while leveraging machine learning to enable brands to deliver best-in-class support.

The New York-based startup recently raised $7 million in a round led by Cultivation Capital, with participation from Harlem Capital, Serena Ventures, Menlo Ventures, Stormbreaker Ventures, and Fika Ventures.

This funding will enable Chatdesk to help more brands scale their customer service 24/7 and drive sales on Facebook, Instagram, TikTok.

Leading up to the fundraise, Chatdesk saw revenue growth of 300% year-over-year driven by a sharp increase in the volume of customer service tickets for e-commerce brands.

As the COVID-19 pandemic increased both the need for customer support and demand for remote work, Chatdesk has accumulated a waitlist of 5,000+ people that are excited to become customer support Superfans for the brands on the platform.

“We’re grateful to our customers and will use the new funds to grow our team, help more brands and create even more jobs,” says Aneto.

Tony O. Lawson

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